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AAIP.net Survey

Thank you for taking the time to go through our survey.  We have put this together to help us better serve you.

Question #1 How would you rate your download speed? Excellent Very Good Good Fair Poor

Question #2 How would you rate your ability to stay connected for long periods of time? Excellent Very Good Good Fair Poor

Question #3 How would you rate your ability to connect the first time? Excellent Very Good Good Fair Poor

Question #4 How would you rate the reliability of your email? Excellent Very Good Good Fair Poor

Question #5 How would you rate our new website design? Excellent Very Good Good Fair Poor

Question #6 How would you rate the ease of setting up your account? Excellent Very Good Good Fair Poor

Question #7 How would you rate the helpfulness of our website? Excellent Very Good Good Fair Poor

Question #8 How would you rate our customer service friendliness? Excellent Very Good Good Fair Poor

Question #9 How would you rate our customer support availability? Excellent Very Good Good Fair Poor

Question #10 How would you rate our ability to answer the phone within a reasonable period of time? Excellent Very Good Good Fair Poor

Question #11 How would you rate our ability to return phone messages in a timely manner? Excellent Very Good Good Fair Poor

Question #12 How would you rate our ability to return emails in a timely manner? Excellent Very Good Good Fair Poor

Question #13 How would you rate our ability to fix your support problems in a timely manner? Excellent Very Good Good Fair Poor

Question #14 How would you rate your connection speed? Excellent Very Good Good Fair Poor

Question #15 What resolution is your computer set to display? (you can check this by going to Start-->Settings-->Control Panel-->Display-->Settings) 640x480 800x600 1024x768 1280x1024 Other

Question #16 What email program do you use? (in your email program select "help" and then "about") Outlook Express Outlook 97 Outlook 2000 Outlook XP Netscape Other

Question #17 Do you connect from? Home Work Both

Question #18 What is your average connection speed? 50,000 bps or more 40,000 - 49,999 bps 30,000 - 39,999 bps 20,000 - 29,999 bps less than 20,000bps

Question #19 How many customers have you referred to TCI? 0 1 2 3 4 5 or more

Question #20 How often do you call for support? Every day Every Week Every month Every year Never

Question #21 Describe you interest in DSL What's DSL? I have DSL I don't have DSL and don't want it I don't have DSL and want it but can't get it

Question #22 How would you rate your overall service and experience with TCI? Excellent Very Good Good Fair Poor

Question #23 What services or features would you like to see added or improved?

Question #24 What other ISP's have you used?

Question #25 Why did you leave your last ISP?

Question #26 Comments...

Question #27 Username (optional)